Product Code Database
Teleperformance SE (also known as TP) is a French multinational business process outsourcing company founded in 1978 with headquarters in France. It provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication.
Rochefortaise Communication merged with Teleperformance International in 1999 to form S.R. Teleperformance. This company became Teleperformance in 2006,and shortened its name to TP in 2025.
In 1992, Teleperformance USA was established, and Asia-Pacific contact centers were set up in the Philippines and Singapore in 1996. The Group expanded in Europe through numerous acquisitions and subsidiaries in Switzerland, Norway, Denmark, Greece, Spain, the Netherlands and Finland. From 1998 through 2002, the Teleperformance network expanded into Argentina, Brazil and Mexico.
Teleperformance USA purchased AOL's 400-employee call center in Ogden, Utah, in 2006.
In 2007, Teleperformance acquired a 100% interest in Twenty4help, a European technical support company, and AllianceOne, a US-based accounts receivable management company. In 2008, the group's operations and strategy were centralized under the responsibility of Daniel Julien and Jacques Berrebi. The same year, Teleperformance acquired The Answer Group.
In 2010, Teleperformance acquired Scottish outsourcing call center beCogent for £35 million. It ceased operations in December 2021 mainly due to the impact of the COVID-19 pandemic and remote work. By 2013 Teleperformance had six contact centers in Tunisia. In 2013, Teleperformance acquired full control of TLS Contact. In 2014, Teleperformance acquired Aegis USA Inc., an outsourcing and technology company in the United States, the Philippines and Costa Rica.
In August 2016 Teleperformance purchased California-based LanguageLine Solutions LLC for $1.52 billion from a private equity firm Abry Partners.
Teleperformance secured multiple United Kingdom government and NHS contracts to operate support services for the public during the COVID-19 pandemic. In 2020, Teleperformance launched Teleperformance Cloud Campus in Portugal, with mobile cloud-enabled workstations for virtual onboarding, training, and employee meetings. There are currently cloud campus hubs in the Philippines and Mexico.
In January 2024, Teleperformance completed the acquisition of Majorel, acquiring 99% of the company's shares from Bertelsmann and Moroccan real estate company Saham, in exchange for 3 billion euros and a 4% stake in Teleperformance. This led to the launch of Teleperformance's digital consulting arm, TP Infinity, the same month.
TP announced a partnership with Sanas, a provider of software that uses AI to adjust a speaker’s accent in real-time, in February 2025.TP also made an equity investment of approximately $13 million in Sanas.
TP and Carnegie Mellon University announced a partnership in March 2025 to accelerate AI applied research.
In June 2025, TP purchased Vancouver-based AI crowdsourcing platform Agents Only. The company also launched TP.ai FAB, an AI orchestration platform.
| 2012 | 2.3 | 128 | 1.9 | 137 |
| 2013 | 2.4 | 129 | 1.8 | 148 |
| 2014 | 2.7 | 150 | 2.9 | 181 |
| 2015 | 3.3 | 200 | 3.0 | 188 |
| 2016 | 3.6 | 214 | 4.9 | 216 |
| 2017 | 4.1 | 312 | 4.4 | 223 |
| 2018 | 4.4 | 312 | 5.8 | 306 |
| 2019 | 5.3 | 400 | 6.8 | 331 |
| 2020 | 5.7 | 324 | 7.0 | 383 |
| 2021 | 7.1 | 557 | 8.3 | 418 |
| 2022 | 8.1 | 645 | 8.8 | 418 |
| 2023 | 8.3 | 602 | 11.8 | 418 |
| 2024 | 10.2 | 523 | 12.0 | 420 |
Following Vasques' resignation in October 2017, Julien was appointed as group chief executive officer by the board of directors. In June 2023, Bhupender Singh was appointed as Teleperformance Group Deputy Chief Executive Officer.In August 2024, Olivier Rigaudy, Agustin Grisanti and Scott Klein were appointed as deputy CEOs, and when Singh departed in October 2024, his role was assumed by Thomas Mackenbrock.
Teleperformance partnered with One Tree Planted in 2022, funding the plantation of 500,000 trees across Europe, Asia, and the Americas. Also in 2022, Teleperformance entered a partnership with the Negros Occidental provincial government, to give priority to Negros Occidental Language Information Technology Center graduates in job applications.
A group of labor unions filed a complaint documenting unsafe working conditions, monitoring, surveillance, union busting and retaliation against employees in ten countries in April 2020. Due to COVID-19 restrictions, workers in the Philippines, including those supporting Amazon's Ring camera contract, had to sleep at their work spaces and were unable to meet social distancing requirements. The Financial Times was able to verify this, including in a Cebu City office. After the working conditions were made public, the company promised to make improvements, but NBC News reported after six months the company was providing intermittent shuttle service, not properly sanitizing working spaces, and sending workers home without pay if they were quarantined.
In 2021, Teleperformance employees who work from home were sent contract addendums that would allow monitoring by AI-powered cameras to ensure compliance with security policies and to spot check for home-working infractions. As of August that year, the remote monitoring had been rolled out to India, Mexico, and the Philippines. UK employees were told remote scans would not be used for them, and Albania ruled out the use of webcams through their Data Protection Commission. An Apple spokesperson reported Apple "prohibits the use of video or photographic monitoring by our suppliers and have confirmed Teleperformance does not use video monitoring for any of their teams working with Apple."
Uber reported that it requested the following Audit trail for its workers: monitoring to verify that only a hired employee is accessing data; that outsourced staff were not recording screen data on another device; and that no unauthorized person was near the computer. An Amazon spokesperson reported Amazon did not request additional monitoring for at-home workers.
In Colombia, the union Utraclaro, affiliated to UNI Global Union, has organized Teleperformance Colombia employees, including moderators. In 2021, after the union submitted its demands for the company to protect freedom of association, Teleperformance filed a lawsuit against the union in a labor court, alleging Ultraclaro did not follow proper processes when ratifying its bargaining demands. In November 2022, the Ministry of Labour launched an investigation into the company. After the announcement of the investigation, shares in the company dropped by 34%. In December 2022, the subsidiary received independent certification from Bureau Veritas on the "use and inclusion of the international standard ISO 26000 in the field of social responsibility within its operations in Colombia."
In April and May 2023, the company signed a global framework agreement enabling workers in Colombia, Romania and Poland to unionize. The Ministry of Labor later closed their investigation into Teleperformance, without any findings against the company.
In February 2024, Teleperformance received a certificate for diversity and inclusion management in Colombia from AENOR.
Following the announcement, UNI Global Union released a statement, stating "we believe that Teleperformance's decision to re-enter full-service content moderation is a positive step."
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