Airbnb, Inc. ( , an abbreviation of its original name, " Air Bed and Breakfast") is an American company operating an online marketplace for short-and-long-term homestays, experiences and services in various countries and regions. It acts as a broker and charges a commission from each booking. Airbnb was founded in 2008 by Brian Chesky, Nathan Blecharczyk, and Joe Gebbia. It is the best-known company for short-term housing rentals.
After the founders raised $30,000 by selling cereal named after the two candidates of the 2008 United States presidential election, Barack Obama and John McCain, mostly at the 2008 Democratic National Convention, computer programmer Paul Graham invited the founders to the January 2009 winter training session of his startup incubator, Y Combinator, which provided them with training and $20,000 in funding in exchange for a 6% interest in the company. With the website already built, they used the Y Combinator investment to fly to New York to meet users and promote the site. They returned to San Francisco with a profitable business model to present to West Coast investors. By March 2009, the site had 10,000 users and 2,500 listings.
In March 2009, the name of the company was shortened to Airbnb.com to eliminate confusion over air mattresses; by then listings included entire rooms and properties. By November 2010, out of 700,000 nights booked, 80% had occurred in the previous six months. At the March 2011 South by Southwest conference, Airbnb won the "app" award. In November 2012, Airbnb launched "Neighborhoods", a Guide book of 23 cities that helps travelers choose a neighborhood in which to stay based on certain criteria and personal preferences.
By October 2013, Airbnb had served 9,000,000 guests since its founding in August 2008. Nearly 250,000 listings were added in 2013. In July 2014, Airbnb revealed design revisions to the site and mobile app and introduced a new logo. The logo, called the Bélo, is intended to serve as a symbol of "belonging", and consists of four elements: a head which represents people, a location icon that represents place, a heart to symbolize love, and a letter "A" to stand for the company's name. It also announced a partnership with Concur, an expense reporting service for businesses, to make it easier for business travelers to report Airbnb stays as business expenses.
In April 2015, following the easing of restrictions on U.S. businesses to operate in Cuba, Airbnb expanded to Cuba, making it one of the first U.S. companies to do so. In July 2016, former Attorney General Eric Holder was hired to help craft an anti-discrimination policy for Airbnb after reports showed that hosts were refusing to accept lodging requests from guests whose names suggested that they were black. As part of the reform, photos of prospective guests are hidden from hosts until requests for lodging are accepted.
In November 2016, Airbnb launched "experiences", whereby users can use the platform to book activities. In January 2017, along with serial entrepreneurs Gary Vaynerchuk, Ben Leventhal and Mike Montero, Airbnb led a $13 million investment in Resy, a restaurant reservation-booking app. In May 2017, the company launched Airbnbmag, a magazine co-published with Hearst Communications.
In February 2018, the company announced Airbnb Plus, a collection of homes that have been vetted for quality of services, comfort and design, as well as Beyond by Airbnb, which offers luxury vacation rentals. By October 2019, two million people were staying with Airbnb each night. In April 2019, Airbnb produced and financed Gay Chorus Deep South, a documentary launched by its Rausch Street Films division. The rights were sold to MTV, which aired the program on its network.
On World Animal Day (October 4) in 2019, Airbnb launched a new standalone category of experiences focused on those involving animals, as well as an animal welfare policy created with and backed by World Animal Protection. In 2020, Airbnb started testing the Jetpack Compose framework in its Android app while the framework was still in developer preview. Its developers later started utilizing Compose in production.
During the COVID-19 pandemic, bookings dropped as much as 96% in some cities. However, bookings rose in many rural areas. The company pledged $250 million in payouts to hosts to compensate them for guest cancellations due to the pandemic. The company also Layoff approximately 1,900 employees, or about 25% of its workforce in the Americas, Europe, and Asia due to the pandemic. On December 10, 2020, Airbnb (ticker symbol: "ABNB") became a public company via an initial public offering, raising $3.5 billion on Nasdaq. Shares valued at $238 million were offered to hosts on the platform at the price of $68 per share.
In March 2022, Airbnb suspended business in Russia and Belarus due to the sanctions resulting from the Russian invasion of Ukraine. In May 2022, Airbnb ceased operations in China. The decision was made primarily because of China's Zero-COVID policy, as well as complicated and expensive laws and regulations that required Airbnb to send detailed information on guests to the government of China, which can be used to track people.
Airbnb was accused of being too willing to provide this information, which led to the resignation of an Airbnb executive, who was also a former deputy director of the Federal Bureau of Investigation, in 2019 after 6 months of working. Airbnb had also been accused of allowing listings on land owned by the Xinjiang Production and Construction Corps, a Chinese state-owned paramilitary entity sanctioned under the Magnitsky Act for involvement in the persecution of Uyghurs in China. In 2019, certain hosts in China were accused of discrimination by refusing to rent to Uyghurs.
After temporarily banning parties in homes rented on the platform in August 2020 due to the COVID-19 pandemic, in June 2022, Airbnb announced that it would permanently ban parties and events in homes on its platform, a position supported by hosts and their neighbors who complained of nuisances at Airbnb properties. In August 2022, Airbnb rolled out technology to enforce this ban.
In November 2012, Airbnb opened an office in Sydney, its 11th office location, and announced plans to launch the service in Thailand and Indonesia. In December 2012, Airbnb opened an office in Singapore. In April 2022, Airbnb instituted a policy of unlimited for almost all its employees.
In April 2014, TPG Capital invested $450 million in the company at a valuation of $10 billion. Additional funding was provided by Andreessen Horowitz, Sequoia Capital, Dragoneer Investment Group, T. Rowe Price, and Sherpa Capital. In June 2015, General Atlantic, Hillhouse Capital Group, Tiger Management, Kleiner Perkins Caufield & Byers, GGV Capital, China Broadband Capital, and Horizons Ventures invested $1.5 billion in the company.
In September 2016, Google Capital and Technology Crossover Ventures invested $555.5 million in the company at a valuation of $30 billion. In March 2017, Airbnb raised $1 billion in funding, bringing total funding raised to more than $3 billion and valuing the company at $31 billion. In April 2020, Silver Lake and Sixth Street Partners acquired $1 billion in shares in the company at an $18 billion valuation and $1 billion in debt at interest rates of 9%–11.5%.
According to 2020 and 2023 reports by the United Nations, the company continues to violate International Human Rights, profiting from illegal Israeli settlements in Occupied Palestinian Territories. On February 12, 2020, Airbnb was included on a list of companies operating in West Bank settlements involved in activities that "raised particular human rights concerns" published by the United Nations Human Rights Council. The company was categorized under "the provision of services and utilities supporting the maintenance and existence of settlements".
In January 2021, Airbnb was criticized for allowing participants in the January 6 attack on the United States Capitol to book units on the platform in the Washington metropolitan area, despite most hotels in the vicinity of Capitol Hill banning far-right extremists. After the possibility of further violence during the Inauguration of Joe Biden, Airbnb announced the day after the Capitol raid that it was banning all bookings in the region prior to the inauguration.
In 2023, Airbnb was criticized by conservative media for removing the parents of Canadian far-right activist Lauren Southern from its platform. Airbnb quickly reversed its decision, saying it had been a "mistake".
In May 2024, a former Airbnb contractor alleged in a whistleblower complaint that the company had weakened its policies against extremists and dissolved its team for removing them. Airbnb denied the allegations.
In July 2024, CNN noted that Airbnb includes significant disclaimers on some of its policies, such as notifying users that its background checks should not be relied on to identify "all past criminal convictions or sex offender registrations … or other red flags" and that convictions for "murder, terrorism, rape or child molestation" are not automatic disqualifiers for a host.
In March 2024, Airbnb announced a ban on indoor cameras for properties listed on the site, scheduled to take effect on April 30. The changes also involve a requirement for hosts to disclose the use of noise-decibel monitoring equipment. A CNN investigation published in July 2024 found that Airbnb "consistently fails to protect its guests despite knowing hidden cameras are a persistent concern within its industry" and that the strategies it relies on "have been aimed at preventing regulation of the short-term rental market to allow the company to distance itself from responsibility for guest safety and privacy."
Airbnb refused to provide required information to the Belgian government, claiming the obligation to provide the information was not compatible with European Union law. The Belgian Constitutional Court referred the dispute to the European Court of Justice, which in April 2022 ruled that the requirement to transmit to tax authorities certain particulars of tourist transactions was not contrary to European Union law and referred the case back to the Belgian Constitutional Court.
Acquisitions
1 Accoleo German competitor; launched the first international Airbnb office, in Hamburg 2 CrashPadder Added 6,000 international listings to its existing inventory; made Airbnb the largest lodging website in the United Kingdom. 3 NabeWise Online city guide that aggregates curated information for specified locations; shifted the company's focus toward offering hyperlocal recommendations to travelers 4 Localmind A location-based question and answer platform 5 Vamo Immediately shut down the company, acquiring its employees 6 Lapka Sensor startup 7 Trip4real Travel activities marketplace 8 Luxury Retreats International Canadian-based villa rental company; price was $300 million in cash and stock 9 Tilt.com A social payment startup 10 Accomable Startup focused on travel accessibility 11 AdBasis Advertising technology platform built for A/B testing and multivariate ad testing 12 Gaest Based in Aarhus, Denmark; provides a platform for posting and booking venues for meetings and other events 13 HotelTonight Website for booking last-minute hotel rooms; price was $400 million 14 Urbandoor Global online marketplace that offers extended stays to corporate clients 15 November 2023 GamePlanner.AI AI startup
Corporate office history
Share sales, corporate borrowing and valuation history
Regulations by jurisdiction
Criticism and controversies
Effects on housing affordability
Inclusion of listings in Israeli settlements
Criticism by the hotel industry
Lack of loyalty program
Objectivity of guest reviews
Joe Gebbia's work for DOGE
Response to activities of far-right extremists
Sponsorship of 2022 Winter Olympics
Length of terms of service agreements
Legal issues
Illegal behavior by hosts
Hidden cameras
Failure to provide required information to governments
Legality of service fees in the Netherlands
See also
Further reading
External links
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