Instacart

 ( Official Website ) 

At the end of 2018, Instacart changed its pay system for its personal shoppers. This new system resulted in claims of maltreatment from employees, and complaints from customers about delayed orders.

In 2019, the company expanded its services to offering an on-demand option for its shoppers, in order to allow shoppers to work more flexible schedules.

In 2020 during the COVID-19 pandemic, Instacart implemented contactless delivery, safety kits and guidelines for shoppers. From mid-March to mid-April 2020, during the COVID-19 pandemic, as a result of a surge in usage of the mobile app, Instacart signed up an additional 300,000 shoppers to meet the surge in demand for grocery deliveries.

In July 2021, Fidji Simo was appointed CEO, while Mehta transitioned to Executive Chairman of the Board. In July 2022, Simo was appointed to succeed Mehta as chairperson once the company completed its initial public offering. In September 2023, the company became public company through an initial public offering raising $660 million, valuing the company at about $10 billion. The company's shares opened on Nasdaq at a price of $30. Mehta left the company after it went public. In 2025, Instacart unveiled its first Super Bowl ad.

In May 2025, TechCrunch and others reported that Simo would leave Instacart to take a role with OpenAI. Later that month the company appointed business chief Chris Rogers as its next CEO beginning in August 2025.

In August 2013, Instacart began offering an annual membership service called Instacart Express. In June 2022, Instacart Express was renamed Instacart+ and new family shopping features, including sharing membership and shopping-cart collaboration with another family member for free, were added.

In November 2017, the company expanded to Canada, first with a partnership with Loblaw Companies in Toronto and Vancouver. By May 2018, Instacart was available for use in 11 Canadian markets and was planning expansions for five more markets.

In April 2018, Instacart changed its prices by instituting a mandatory 5% service fee on all orders. It originally offered an optional 10% service fee that went directly to Instacart that could be turned off. It also returned the gratuity option back to the checkout screen and raised the default value from 0% to 5%.

In March 2019, Instacart expanded its same-day alcohol delivery service in the U.S. Effective May 2019, Whole Foods Market ended its partnership with Instacart in the U.S. given its ties to Amazon.com. In February 2024, Instacart announced customers throughout Canada can now order fresh groceries and everyday essentials from Whole Foods Market on the Instacart App.

In May 2020, Instacart began a partnership with Rite Aid, offering its service across 2,400 locations in 18 states. In August 2020, Instacart entered its first partnership with Walmart in the U.S. to offer same-day delivery services. The partnership is a pilot program beginning in Los Angeles, San Francisco, San Diego, and Tulsa. Additional partnerships in June included C&S Wholesale Grocers and Staples. Instacart had a valuation of $39 billion as of 2021. In March 2022, in partnership with TikTok, Hearst Magazine and Tasty, Instacart launched Shoppable Recipes with product integrations for food creators. In the same month, Instacart introduced the Instacart Platform, a program with services for retailers. The platform launched with features for advertising, home delivery, and inventory counting.

In May 2022, Instacart partnered with Canadian grocers Metro, Giant Tiger, and Galleria Supermarket. In March 2023, Instacart announced the availability of digital tools for medical providers to promote nutritious foods to patients and their families. In November 2023, Instacart partnered with Peacock. In May 2024, Instacart partnered with Uber Eats to give Instacart customers access to food delivery from Uber Eats U.S. restaurant partners. In June 2024, Instacart began a partnership with New York Times Cooking.

In May 2025, Instacart projected core profit for Q2 between $240–$250 million, exceeding analyst expectations and reflecting strong advertising and grocery delivery performance.

In March 2017, Instacart agreed to pay $4.6 million to settle a class action settlement stemming from the alleged misclassification of its personal shoppers as independent contractors. The suit, filed in March 2015, alleged 18 violations, including improper tip pooling and failure to reimburse workers for business expenses.

In February 2020, 15 Instacart in-store shoppers in Skokie, Illinois voted to form a trade union.

In March 2020, shoppers impacted by COVID-19 would be eligible for up to 14 days of sick pay. Instacart required that workers either get a positive COVID-19 test or be under a mandatory quarantine by a public health or other government agency. Workers demanded hazard pay and personal protective equipment. In early April 2020, Instacart began providing safety kits to workers. In June, Instacart changed its sick leave in an agreement reached by it and D.C. Attorney General, Karl Racine. Under the agreement, Instacart provided paid leave to workers who were clinically diagnosed with COVID-19 by a doctor or other medical professional along with those who had a household member contract COVID-19. The agreement also provided workers access to telemedicine services.

In January 2021, Instacart announced a $25 stipend to provide financial assistance to company shoppers who choose to get the COVID-19 vaccine. In January 2021, the company announced plans to lay off nearly 2,000 in-store employees, Instacart said that the layoffs were due to stores increasingly using Instacart to have consumers place orders, but have their own employees fulfill the order instead of Instacart's workforce, reducing reliance on Instacart's in-store shoppers.