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Paytm is an Indian multinational Fintech company, that specializes in digital wallet and financial services, based in Noida. Paytm was founded in 2010 by Vijay Shekhar Sharma under One97 Communications. The company offers mobile payment services to consumers and enables merchants to receive payments through QR code payment, Soundbox, Android-based-payment terminal, and online payment gateway. In partnership with financial institutions, Paytm also offers financial services such as microcredit and buy now, pay later to its consumers and merchants.
Apart from bill payments and Instant payment, the company also provides ticketing services, Broker products and .
Paytm's parent company One97 Communications was listed on the Indian stock exchanges on 18 November 2021 after an initial public offering, which was the largest in India at the time. For the fiscal year 2022–23, Paytm's gross merchandise value (GMV) was reported to be .
In October 2011 Sapphire Ventures (fka SAP Ventures) invested $10 million in One97 Communications Ltd. By January 2014, the company had launched the Paytm Wallet, which the Indian Railways and Uber added as a payment option. It launched into e-commerce with online deals and bus ticketing. In 2015, it added education fees, metro recharges, electricity, gas, and water bill payments. Paytm's registered user base grew from 1.18 crore in August 2014 to 10.4 crore in August 2015. Its travel business crossed $500 million in annualised GMV run rate, with 20 lakh tickets booked per month.
In March 2015 Paytm received its huge stake from Chinese e-commerce company Alibaba Group, after Ant Financial, an Alibaba Group affiliate, took 40% stock in Paytm as part of a strategic agreement. Soon after, it received backing from Ratan Tata, the MD of Tata Sons. In August 2016, Paytm raised funding from Mountain Capital, one of Taiwan-based MediaTek's investment funds at a valuation of over $5 billion. Also in 2016, it launched movies, events and amusement parks ticketing as well as flight ticket bookings and Paytm QR. Later that year, it launched rail bookings and gift cards. California-based PayPal filed a case against Paytm in the Indian trademark office for using a logo with a similar colour combination to its own on 18 November 2016.
In May 2017 Paytm received its biggest round of stake from a single investor – SoftBank Group, thus bringing the company's valuation to an estimated $10 billion. In August 2018, Berkshire Hathaway invested $356 million for 3%- 4% stake in Paytm, although Berkshire Hathaway confirmed that Warren Buffett was not involved in the transaction.
In 2017 Paytm became India's first payment app to cross over 10 crore app downloads. The same year, it launched Paytm Gold, a product that allowed users to buy as little as Indian rupee1 of pure gold online. It also launched Paytm Payments Bank and ‘Inbox’, a messaging platform with in-chat payments. By 2018, it started allowing merchants to accept Paytm, UPI and card payments directly into their bank accounts at 0% charge. It also launched the ‘Paytm for Business’ app (now called Business with Paytm App), allowing merchants to track their payments and day-to-day settlements. Its merchant base to grow to more than 70 lakh by March 2018. It launched two new wealth management products - Paytm Gold Savings Plan and Gold Gifting for long-term savings. In January 2018, it entered into a joint venture with Alibaba Group-owned gaming company AGTech Holdings to launch Gamepind, a mobile gaming platform. It was rebranded as Paytm First Games in June 2019. In March 2018, Paytm Money was started with an investment of ₹9 crore for investment and wealth management.
In May 2018, the Indian investigative news agency Cobrapost released a video of an undercover reporter meeting with Paytm's vice president, Ajay Shekhar Sharma who is the brother of Vijay Shekhar Sharma. During the meeting, he reportedly said the company had provided the Government of India with the personal data of Paytm users in the Indian state of Jammu and Kashmir, violating user's privacy and policies. Later, BuzzFeed reported that, Sharma has close ties with India's ruling party Bharatiya Janata Party. Meanwhile, in response, the company tweeted that, it had never shared user's data with third parties, denied the contents in the video, and stated that it had never received requests from law enforcement on Twitter. Paytm also stated that any person claiming otherwise "is not aware of the policy and is not authorised to speak on behalf of the company".
In March 2019 the firm launched a subscription based loyalty program called Paytm First, and in May 2019, it partnered with Citibank to launch Paytm First credit card On 25 November 2019, Paytm raised $1 billion in a funding round led by US asset manager T Rowe Price along with existing investors Ant Financial and SoftBank Vision Fund.
On 18 September 2020, the firm's official app was briefly unlisted from the Google Play allegedly due to violations of the Play Store's gambling policy. The company claimed that Google did not offer any prior warning or give the company an opportunity to explain its views on the contentious 'cashback' offers while claiming that Google's own payments app Google Pay offered similar 'cashback' offers and suffered no repercussions.
In July 2021 One97 Communications filed a draft red herring prospectus with the Securities and Exchange Board of India to launch its initial public offering (IPO). It launched its IPO in November 2021, raising at a valuation of 20 billion. It was the largest ever IPO in India. The shares began trading on 18 November 2021, opening at 1,950 on the NSE, 9.3% below the upper band of the IPO price range, and closed down more than 27% at 1,560, making it the biggest drop on a listing day in Indian IPO history.
In December 2021 Paytm launched Paytm Wealth Academy. In March 2022, the Reserve Bank of India barred Paytm Payments Bank from signing up new customers after an inspection found that the company was leaking customer data to China-based entities which indirectly owned a stake in Paytm Payments Bank.
On 31 January 2024, Reserve Bank of India, the banking regulator in India, ordered Paytm Payments Bank Ltd to stop the bulk of its activities from 29 February 2024. RBI found that the company did not conduct proper background checks on the source of funds before onboarding clients. This date was further extended to 15 March 2024 as per the updated FAQ. It may lead to 20% work force cut down.
The Indian Government and Paytm have aligned on fintech goals, with a focus on UPI, ONDC, and digital commerce. Minister Piyush Goyal emphasized the importance of exporting India’s digital payment innovations globally and integrating small businesses through ONDC. Paytm reaffirmed its commitment to advancing India’s digital economy. This collaboration aims to strengthen India’s position as a global leader in digital payments and inclusive digital commerce..
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In 2016, it acquired Delhi-based consumer behaviour prediction platform Shifu and local services startup Near.in. In July 2017, it acquired a majority stake in online ticketing and events platform Insider.in, from event management company Only Much Louder (OML). In 2017, it acquired restaurant deals platform Little and hyperlocal e-commerce company nearbuy.com in 2017, and merged the two companies.
Paytm acquired the startup Cube26 in January 2018. In May 2018, Paytm acquired movie ticket booking platform TicketNew from Alibaba Group for around $40 million. It acquired the hotel booking platform NightStay in 2019.
In October 2021, Paytm acquired digital lending company CreditMate.
In August 2024, Zomato acquired Paytm’s entertainment-ticketing business, including the Paytm Insider and TicketNew platforms, for approximately ₹2,048 crore, as part of its strategy to expand into a “going-out” super-app. The transaction was structured through Paytm’s parent company, One97 Communications (OCL), transferring its entertainment-ticketing operations to two wholly owned subsidiaries—Orbgen Technologies Pvt. Ltd. (OTPL) and Wasteland Entertainment Pvt. Ltd. (WEPL)—which operated TicketNew and Insider, respectively. Zomato then acquired 100 % of the equity in OTPL and WEPL. Under the agreement, the acquired platforms would continue operating for up to 12 months during a phased transition, with eventual integration into Zomato’s District app.
Through their platform, Paytm made 21,000 oxygen concentrators available for people in need, and donated oxygen plants in 13 worst-hit cities to help hospitals get oxygen.
In August 2022, Paytm Foundation partnered with the United Nations Environment Program (UNEP) to set up the Air Quality Action Forum (AQAF) to curb air pollution in India.
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