This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011
It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide:- it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations
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