The Department of Health and Human Services has fifty laptop computers, which are currently assigned to the different departments within the agency
Over the last three years, the agency technology help desk has received numerous complaints about the laptops being unavailable or not operational when needed. The goal of this project is to develop and implement a process so that the agency''s laptops are available and operational for the staff when needed. This would mean that the laptop is available and operational within two hours of the request.
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