The Experience: The 5 Principles Of Disney Service And Relationship Excellence

 ( Book Product ) 

Walt Disney World is the most recognized company in the world for service excellence

• The Experience: The 5 Principles Of Disney Service And Relationship Excellence available on April 11 2017 from VitalSource for itemprop="offers" target="_external" title="" itemscope itemtype="http://schema.org/Offer">11.99
  
• ISBN bar code 9781119028673 ξ1 registered February 21 2016
  
• Product category is Book

• Sku # 9781119028673
  

The book will combine the authors experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading The Experience the reader will learn to: Identify service problems that face every company in the marketplace. Identify the experience and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organizations level of the experience by utilizing the experience quotient and applying the I CARE principles, and

^ The Experience: The 5 Principles Of Disney Service And Relationship Excellence VitalSource. ISBN 9781119028673 (revised Apr 2017)