Coverage against accidental damage under ordinary consumer use for two years from the date of original retail purchase. * Includes an additional year of coverage beyond the manufacturer's warranty for electrical and mechanical failures. * Free shipping both ways, for your damaged and replacement Kindle (shipping within the U.S. only). * Customer service and claim support available 24/7/365 - call (877) 441-3836. * Available for any Kindle Touch (Wi-Fi, 6" E Ink Display), shipped within the past 30 days. Only available to U.S. customers.
Bought the 2 year protection plan and certainly am glad that I did. I had to replace my Kindle after just a couple of weeks, and they did it with absolutely no problem. Just one phone call and presto, it was done.
I bought my first kindle two years ago. I took my new book to a baseball game and was reading before the game.I put the book in my jacket and some how managed to sit on the jacket and the book, with disastrous results. I called the warranty company the next day and they replaced my book. It dorsn't get much better than that.
I was thinking about buying this with my kindle but I had some questions. I wanted to know if the replacement was a new kindle or a refurbished kindle. And, I wanted to see how difficult it would be to get a representative for a claim. I called the number and it went right into a small speech about calling Amazon for technical support and asked for me to hold on the line to file a claim. Then, I waited for 16 minutes on hold at 6:30pm on a Wednesday Night! I hung up and decided that it wasn't even wort..
