I placed my order with True Value and it took 13 days for delivery of a wrong, lesser-priced item. My email (forwarded by Amazon) was answered promptly with a promise to email me a prepaid, return shipping label for a full refund. 20 days later, I emailed True Value a second time, resulting in a prompt email of the promised return label. Six days after FedEx delivered the return, my account was credited. Elapsed time ... 48 days.
