Dreams puzzled early man, Greek philosophers spun elaborate theories to explain human memory and perception, Descartes postulated that the brain was filled with "animal spirits," and psychology was officially deemed a "science" in the 19th century. In this..
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MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience for them. Many other texts i..
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Participation in these exercises leads to a greater appreciation of the wide range of issues that arise when people classify themselves or are classified by others as members of different groups, on whatever basis. Over half of the 30 learning activities a..
Featuring a manageable format and friendly style, the new edition of this brief introductory book was written with three goals in mind: to make the study of psychology accessible and engaging to beginning students in psychology, to provide a solid groundin..
