The NCR Corporation (originally National Cash Register) is an American computer hardware, software and electronics company that makes self-service kiosks, point-of-sale terminals, automated teller machines, cheque processing systems, barcode reader, and business consumables. They also provide IT maintenance support services. NCR had been based in Dayton, Ohio, starting in 1884, but in June 2009 the company sold most of the Dayton properties and moved its headquarters to the Atlanta metropolitan area in unincorporated Gwinnett County, Georgia, near Duluth and Alpharetta. In early January 2018, new headquarters opened at Technology Square (adjacent to the Georgia Institute of Technology) located in Atlanta.
NCR was founded in 1884 and acquired by AT&T in 1991. A restructuring of AT&T in 1996 led to NCR's re-establishment January 1,1997 as a separate company and involved the Spin out of Lucent Technologies from AT&T. NCR is the only AT&T spin-off company that has retained its original name—all the others have either been purchased or renamed following subsequent mergers.
The company began as the National Manufacturing Company of Dayton, Ohio, was established to manufacture and sell the first mechanical cash register invented in 1879 by James Ritty. In 1884, the company and patents were bought by John Henry Patterson and his brother Frank Jefferson Patterson, and the firm was renamed the National Cash Register Company. Patterson formed NCR into one of the first modern American companies by introducing new, aggressive sales methods and business techniques. He established the first sales training school in 1893 and introduced a comprehensive social welfare program for his factory workers.
Other significant figures in the early history of the company were Thomas J. Watson, Sr., Charles F. Kettering and Edward A. Deeds.
Watson—fired by Patterson in 1914—eventually worked his way up to general sales manager. At an uninspiring sales meeting, Watson interrupted, saying The trouble with every one of us is that we don't think enough. We don't get paid for working with our feet — we get paid for working with our heads. Watson then wrote THINK on the easel. Signs with this motto were later erected in NCR factory buildings, sales offices and club rooms during the mid-1890s. "THINK" later became a widely known symbol of IBM, which was created by Watson after he joined the Computing-Tabulating-Recording Company (CTR).Belden (1962) pp.84-87
Kettering designed the first cash register powered by an electric motor in 1906. Within a few years he developed the Class 1000 register which was in production for 40 years, and the O.K. Telephone Credit Authorization system for verifying credit in department stores.
Deeds and Kettering went on to found Dayton Engineering Laboratories Company which later became Delco Products Division of General Motors.
By 1911 it had sold one million machines and grown to almost 6,000 employees. Combined with rigorous legal attacks, Patterson's methods enabled the company to fight off bankruptcy, buy-out over 80 of its early competitors, and achieve control of 95% of the U.S. market.
In 1912 the company was found guilty of violating the Sherman Antitrust Act. Patterson, Deeds, Watson and 25 other NCR executives and managers were convicted of illegal anti-competitive sales practices and were sentenced to one year of imprisonment. Their convictions were unpopular with the public due to the efforts of Patterson and Watson to help those affected by the Dayton, Ohio floods of 1913, but efforts to have them pardoned by President Woodrow Wilson were unsuccessful. However, their convictions were overturned on appeal in 1915 on the grounds that important defense evidence should have been admitted.bombe designed by Joseph Desch.
In 1953 chemists Barrett K. Green and Lowell Schleicher of NCR in Dayton submitted a patent "Pressure responsive record materials" for a carbon-less copy paper. This became US Patent 2,730,457 and was commercialized as "NCR Paper."
In February 1953, the company acquired the Computer Research Corporation (CRC),Reilly, Edwin D. (2003). "Milestones in Computer and Science History". Greenwood Publishing Group. p. 164. after which it created a specialized electronics division. In 1956, NCR introduced its first electronic device, the Class 29 Post-Tronic, a bank machine using magnetic stripe technology. With the General Electric Company (now known as General Electric ), the company manufactured its first transistor-based computer in 1957, the NCR 304. Also in the 1950s NCR introduced MICR (magnetic ink character recognition) and the NCR 3100 accounting machines.
In 1962, NCR introduced the NCR-315 Electronic Data Processing System which included the NCR CRAM storage device, the first automated mass storage alternative to magnetic tape libraries accessed manually by computer operators. The NCR 390 and 500 computers were also offered to customers who did not need the full power of the 315. The NCR 390 accepted four types of input: magnetic ledger cards, punched cards, punched tape, and keyboard entry, with a tape read speed of 400 characters a second. The company's first all-integrated circuit computer was the Century 100 of 1968. The Century 200 was added in 1970. The line was extended through the Century 300. The Century series was followed by the Criterion series in 1976, NCR's first virtual machine system.
During this period, NCR also produced the 605 minicomputer for in-house use. It was the compute engine for the 399 and 499 accounting machines, several generations of in-store and in-bank controllers, and the 82xx/90xx IMOS COBOL systems. The 605 also powered peripheral controllers, including the 658 disk subsystem and the 721 communications processor.
The company adopted the name NCR Corporation in 1974.
PC compatible AT-class computers, like the small NCR-3390 (called an "intelligent terminal"). They proposed a customized version of MS-DOS named NCR-DOS, which for example offered support for switching the CPU between 6, 8 or 10 MHz speeds. The computers featured an improved CGA adapter, the NGA, which had a 640×400 text mode more suitable for business uses than the original 640×200 mode, with characters drawn using single-pixel-wide lines, giving an appearance similar to that of classic IBM 3270 terminals. The additional four-color 640×400 graphical mode was identical to CGA's 320×200 mode from a programming point of view.
NCR also manufactured two proprietary series of mini-to-midrange computers:
I-Series: 9010 (IDPS Operating System), 9020 and 9100 (IMOS Operating System), 9040 and 9050 (IRX Operating System), 9200 / 9300 / 9300IP / 9400 / 9400IP / 9500 / System 1000 models 35 / 55 / 65 / 75 (ITX Operating System). These were "I" (Interactive) computers allowing TTY terminals to be connected. Later models supported all industry-standard communication protocols.
V-Series: 8500 (VRX Operating System) and 9800 (VRX/E Operating System). These were "V" series, comparable to mainframes, supporting "Page mode" terminals. The hardware did have similarities with the I-Series while the operating system and user interface was totally different.
In 1990, NCR introduced the System 3000, a seven-level family of computers based on Intel's 386 and 486 CPUs. The majority of the System 3000 range utilised IBM's Micro Channel architecture rather than the more prevalent ISA architecture, and utilised SCSI peripherals as well as the more popular parallel and serial port interfaces, resulting in a premium product with premium pricing. The 3600, through NCR subsidiary Applied Digital Data Systems supported both the Pick Operating System and Prime Information.
The 1970s saw the widespread installations of the Model 770 in National Westminster and Barclays banks throughout the UK, but it was not until the Model 5070, developed at its Dundee plant in Scotland and introduced in 1983 that the company began to make more serious inroads into the ATM market. Subsequent models included the 5084, and 58xx (Personas) series. In early 2008, the company launched its new generation of ATMs—the 662x/663x SelfServ series. NCR currently commands over a third of the entire ATM market, with an estimated $18 trillion being withdrawn from NCR ATMs every year. In addition, NCR's expertise in this field led the company to contract with the U.S. Military to support the Eagle Cash program with customized ATMs.
There have been several distinct generations:
This series is a complete redesign of both outlook and technological contents. It is also a cost down product.
Self-Serv 20 series are single-function (e.g. cash-out) ATMs, while Self-Serv 30 series are full-function (cash-out and intelligent deposit) machines.
On February 15, 1995, the company sold its microelectronics division and storage systems division to Hyundai which named it Symbios Logic. At the time it was the largest purchase of an American company by a Korean company.
For a while, starting in 1994, the subsidiary was renamed AT&T Global Information Solutions, but in 1995, AT&T decided to spin off the company, and in 1996, changed its name back to NCR in preparation for the Spin out. The company outlined its reasons for the spin-off in an Information Statement sent to its stockholders, which cited, in addition to "changes in customer needs" and "need for focused management time and attention", the following:
NCR re-emerged as a stand-alone company on January 1, 1997.
The Montgomery County Historical Society and NCR Corporation joined in 1998 into a partnership committed to preserving the historic and voluminous NCR Archive. In 1999, NCR moved an estimated three million items from NCR's Building 28 into the Historical Society's Research Center.
In 1998, NCR sold its computer hardware manufacturing assets to Solectron and ceased to produce general-purpose computer systems, focusing instead on the retail and financial industries. In 2000, NCR acquired customer relationship management provider Ceres Integrated Solutions and services company 4Front Technologies. Recent acquisitions include self-service companies Kinetics, InfoAmerica and Galvanon, and software company DecisionPoint.
In April 2003, NCR purchased Copient Technologies, an Indiana-based retail marketing software company.
On January 8, 2007, NCR announced its intention to separate into two independent companies by spinning off Teradata to shareholders. Bill Nuti would continue his role as president and CEO of NCR, while Teradata Senior VP Mike Koehler would assume leadership of Teradata. On October 1, 2007, NCR Corporation and Teradata jointly announced the Teradata business unit spin-off was complete, with Michael Koehler as the first CEO of Teradata. News and Press Releases for NCR Corporation . NCR. Retrieved on 2013-07-17.
On January 11, 2007, NCR announced plans to restructure its entire ATM manufacturing operations, with 650 jobs at its Dundee plant being cut. Scottish & Scotland news, UK & latest world news. The Daily Record. Retrieved on 2013-07-17. A further 450 jobs were cut in Waterloo, Ontario, Canada. In 2009, the Dundee manufacturing facility was closed, along with plants in São Paulo and Bucharest, citing global economic conditions as the reason.
NCR extended its self-service portfolio into the digital media market with the January 2007 announcement of NCR Xpress Entertainment, a multichannel entertainment kiosk. NCR’s acquisition of Touch Automation LLC was announced on December 31, 2007.
In 2009, NCR became the second largest DVD Kiosk operator in North America with the acquisitions of The New Release and DVD Play. In 2010, NCR completed the acquisition of digital signage company, Netkey.
In August 2011, NCR purchased Radiant Systems, a hospitality and retail systems company, for US$1.2 billion. Radiant's hospitality division turned into a new Hospitality Line of Business within NCR. Radiant's petroleum and convenience retail business became part of its retail line of business. Several Radiant executives remained on board, including Scott Kingsfield, who was a general manager of NCR's Retail Line of Business and left NCR in 2014, and Andy Heyman, who became general manager of NCR's Financial Services line of business.
In August 2012, the company was hit with charges of avoiding U.S. economic sanctions against Syria, greatly affecting its stock price.
In February 2013, NCR completed its acquisition of Retalix (NASDAQ: RTLX), a provider of retail software and services, for approximately $650 million in cash.
In January 2014, NCR completed its acquisition of Digital Insight Corporation, a provider of online and mobile banking to mid-market financial institutions, from equity firm Thoma Bravo, LLC for $1.65 billion in cash.
In January 2018, NCR relocated its corporate headquarters from Duluth, Georgia to a new office in Midtown Atlanta.