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Managing The Unexpected: Resilient Performance In An Age Of Uncertainty
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Since the first edition of Managing the Unexpected was published in 2001, the unexpected has become a growing part of our everyday lives


Specifications
  • Managing The Unexpected: Resilient Performance In An Age Of Uncertainty available on July 09 2018 from Indigo for 30.99
  • Managing the Unexpected : Resilient Performance in an Age of Uncertainty available on August 29 2015 from ECampus for 23.76
  • ISBN bar code 9780787996499 ξ1 registered July 09 2018
  • ISBN bar code 9780787996499 ξ2 registered July 21 2013
  • Product category is Book

  • # 978078799649
  • # 9780787996499N

The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational lapse that leads to a major blunder, or an unexamined assumption that costs lives in a crisis. Why are some organizations better able than others to maintain function and structure in the face of unanticipated change?Authors Karl Weick and Kathleen Sutcliffe answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units, as models to follow. These organizations have developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations. Thoroughly revised and updated, the second edition of the groundbreaking book Managing the Unexpected uses HROs as a template for any institution that wants to better organize for high reliability.


References
    ^ Managing The Unexpected: Resilient Performance In An Age Of Uncertainty Indigo. (revised Jul 2018)
    ^ (2013). Managing the Unexpected : Resilient Performance in an Age of Uncertainty ECampus. (revised Aug 2015)

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