This text provides the reader with a general and widely-applicable problem solving strategy for use in quality improvement. It covers a variety of statistical and 'non-statistical' problem-solving tools, and discusses techniques that are useful when problems are solved by groups or teams of people. It also shows how the success of problem solving is influenced by the style of management and the type of management-employee interaction.
^Claude W. Burrill, Johannes LedolterStatistical Quality Control : Strategies and Tools for Continual Improvement by Johannes Ledolter and Claude W. Burrill (1998, Paperback)ISBN 9780471183785 (revised Oct 2016)
^ (2013). Statistical Quality Control : Strategies and Tools for Continual ImprovementECampus. ISBN 9780471183785 (revised Oct 2016)