Personal coffeemaker brews directly into 15-ounce travel mug Stainless-steel mug tapered to fit most vehicle cup holders Permanent filter eliminates need for disposable paper filters Auto shut-off; dishwasher-safe mug, mug lid, filter, and filter basket. Product Built to North American Electrical Standards Please refer page no. 5 of user manual for set up instructions, also review the trouble shooting steps which is under the product description. Black & Decker, 800W, brew 'n go coffeemaker, brews directly into 15 oz stainless steel travel mug included, mug has contoured easy grip handle, auto-off, power indicator, permanent Cone filter. Great for commuters, office professionals, and one-coffee-drinker households, this personal coffeemaker brews 15 ounces of coffee directly into a stainless-steel travel mug. The mug has a rubber handle for a safe grip and a lid to keep coffee hot. It's tapered to a 2-1/2-inch-diameter bottom, so it fits most vehicle cup holders. The coffeemaker itself is designed for an on-the-go coffee drinker. It has a permanent filter--no messy disposable paper filters required--and shuts off automatically after brewing. The mug, filter, filter basket, and mug lid are dishwasher-safe, and the coffeemaker can also be used to heat water for tea, hot chocolate, and instant foods like oatmeal and soup. Made of gleaming black plastic, it measures 9-3/4 inches high, 7 inches wide, and 6 inches deep, and carries a one-year warranty against defects. --Fred Brack Troubleshooting Steps: Brewing Coffee – 1.) Lift the one-piece cover. Pour one full mug of cold water into the water reservoir. 2.) Place the permanent filter into the filter basket. Add ground coffee, (we recommend approximately 2 ½ tablespoons). Close the cover. 3.) Remove the lid from the travel mug and add sweetener, cream or milk to the mug before brewing; replace the lid. Place the mug on the mug rest directly under the filter basket opening. 4.) Press the power switch and the power indicator light will illuminate. The coffeemaker and power indicator light turn off automatically when brewing is done. Allow the coffee to finish dripping from the unit before removing your travel mug. Note: There will be slightly less coffee in your travel mug than the amount of water added, as the grounds absorb some of the liquid.