Bought the iron in December of 2013 and after I first used it, I thought to myself that it wasn't as good as the Babyliss my stylist used on my natural hair. With just one stroke with her iron my hair was bone straight. I told her recently that I bought one online from Amazon and she shook her head and said "Knockoff". She gave me the number to BaByliss to verify authenticity and sure enough she was correct it's a fake. This explains a lot, like it not straightenin..
So, after reading all of the excellent reviews on this iron, I purchased it. The item arrived in a timely manner, and I was excited. I opened the box and took the iron out of its packaging. When 'trying out' the iron in my hands, I noticed that the plates do not close all the way when you clamp down. :/ The front end was the only spot the plates touched together. The rest of their length was left open by at least a full centimeter. I can see how it would straighten..