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The Trade Technician’s Soft Skills Manual, 1st Edition
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EAN 0001111313812
REGISTERED: 08/01/17
UPDATED: 01/21/18
The Trade Technician’s Soft Skills Manual, 1st Edition

Learning to express yourself in a positive and professional way can be an art-form


Specifications
  • The Trade Technician’s Soft Skills Manual, 1st Edition available on April 08 2017 from CengageBrain for 13.99
  • UPC bar code 001111313812 ξ1 registered May 23 2016
  • Product category is Art

  • # 9781111313814

THE TRADE TECHNICIAN'S SOFT SKILLS MANUAL, teaches these important soft skills with line drawings, photographs, and anecdotes from real case studies. This approach makes the subject area approachable and engaging. The anecdotes are followed by explanations of proven service behaviors, along with proven standards, practice tips, forms, documents and checklists complete the text to teach you the fine art of customer service. Based on more than 30 years of studies and field research, this text teaches the skills you need to advance in your careers and differentiate yourself from others in their field. THE TRADE TECHNICIAN'S SOFT SKILLS MANUAL is written by Steve Coscia, a motivational speaker who managed a technical support team for more than 20 years and has used these techniques and practices to advance his own career as an industry expert.


References
    ^ The Trade Technician’s Soft Skills Manual, 1st Edition, Cengage Learning. CengageBrain. (revised Apr 2017)

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