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   » » BarcodeComment: Warranty-toshiba-claim-claims-drive-file-2774557479

(Old Model) Toshiba Canvio 500 GB USB 3.0 Basics Portable Hard Drive (HDTB205XK3AA) (Personal Computers)

1.0 out of 5 stars
  
This drive worked fine for about a year, and now will no longer mount. Toshiba claims that there is a 3 Year Warranty on the product, which is clearly expressed on the box, and in the pamphlet. Well, I spent 3 hours so far trying to file a warranty claim on the product with no progress. I've called about 5 phone numbers and visited 3 websites, and I just keep getting redirected from one person to another. Nobody can help me, and they even refuse to escalate my call to a manager.

The warranty claim phone number put me on hold for about 35 minutes before I gave up, with no indication at all as to how long I would have to wait, or how many other people are ahead of me!

From my point of view, the warranty that Toshiba claims to offer on their external harddrives is total B.S. It seems that they are purposely making it impossible to file a claim their products. So frustrated and upset after this experience, I will be sure to avoid Toshiba in the future.

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   This drive worked fine for about a year, and now will no longer mount. Toshiba claims that there is a 3 Year Warranty on the product, which is clearly expressed on the box, and in the pamphlet. Well, I spent 3 hours so far trying to file a warranty claim on the product with no progress. I've called about 5 phone numbers and visited 3 websites, and I just keep getting redirected from one person to another. Nobody can help me, and they even refuse to escalate my call to a manager.The warranty claim phone number put me on hold for about 35 minutes before I gave up, with no indication at all as to how long I would have to wait, or how many other people are ahead of me!From my point of view, the warranty that Toshiba claims to offer on their external harddrives is total B.S. It seems that they are purposely making it impossible to file a claim their products. So frustrated and upset after this experience, I will be sure to avoid Toshiba in the future.
5
   **Update** Be sure to check the different prices on the different size hard drives. I wrote this review several years ago when the 320 GB hard drive was a good deal. At the time of writing this update you can get the 2 TB hard drive for the same price as the 1.5 TB hard drive. And now the 320 GB hard drive is completely overpriced. So be sure to check the different sizes and get the biggest hard drive you can afford. You might not need the extra space now but in the future most likely you're going to.This is an "portable" hard drive meaning all it needs is a USB plug into your computer to transfer the data and get power from. That means you don't have to plug in an AC adapter to your wall socket. I prefer these hard drives over the kind that require an AC adapter every time. This will also work with USB 2.0 adapters the speeds for 2.0 transfers are still fast enough for most users at about a gigabyte of data every 30 to 40 seconds. At the time of writing this review to...Read more
4
Many people have complained about the Toshiba 2.5" drives (of all capacities and price points) quickly 'dying' after a very short time. This opinion is prevalent on both Amazon and other shopping sites and even Toshiba's direct site itself.I was in the same boat. My Canvio Basics failed to be "recognized" by my PC within 1 month. My 2-star rating reflects this.HOWEVER, this is directed toward those who believe "all my valuable data is lost forever". I conjecture that 99% of the time it is not, and there is a relatively very simple & inexpensive fix.The problem is most likely not with the drive itself but rather the 'bridge' circuitry between the drive and the USB connection. There is most likely nothing wrong with the drive itself, and thus nor is there anything wrong with your data. Such was also the case with me.These drives, regardless of manufacturer or capacity, are essentially identical in their 'guts'. The difference is often...Read more
3

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