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   » » BarcodeComment: Version-their-purchase-upgrade-nero-brian-1160801742

Is it better that I'm not the only person with a bad experience?, December 13, 2011

ARRRGH. As the happy owner/user of many previous versions of Nero, I finally bit at one of their e-mail offers to get Nero 11. The first mistake was my own fault - I had the version of 10 that included Blu Ray playback. I purchased the wrong version and had a really rough time finding contact information to fix the mis-purchase. Their cust service person said I was stuck with the version I purchased (no refunds or changes) but that I could buy an upgrade to get the version I wanted. Back to their page and completed the purchase. Still waiting on something other than my purchase confirmation for the upgrade... No new key yet.Maybe the upgrade applies to my current key? Tried installing the "regular" version of Nero 11 - it's a very long install, only to find that the "updates are available" was endlessly blinking in the notification area. Trying to run their updater failed with the program just flashing and going nowhere. It's now uninstalled so I can begin the...

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ARRRGH. As the happy owner/user of many previous versions of Nero, I finally bit at one of their e-mail offers to get Nero 11. The first mistake was my own fault - I had the version of 10 that included Blu Ray playback. I purchased the wrong version and had a really rough time finding contact information to fix the mis-purchase. Their cust service person said I was stuck with the version I purchased (no refunds or changes) but that I could buy an upgrade to get the version I wanted. Back to their page and completed the purchase. Still waiting on something other than my purchase confirmation for the upgrade... No new key yet.Maybe the upgrade applies to my current key? Tried installing the "regular" version of Nero 11 - it's a very long install, only to find that the "updates are available" was endlessly blinking in the notification area. Trying to run their updater failed with the program just flashing and going nowhere. It's now uninstalled so I can begin the...
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UNABLE TO INSTALL: I had an older version of NERO on my iold computer and it was a good program. I purchased NERO 11 from AMAZON. I am unable to install it. I have a Dell XPS 9100, Windows 7, 64 bit. It gives me the message that I need a file called NERO.DolbyFiles.msi. This are nowhere to be found. I have contacted Tech Support by eMail. NO RESPONSE. For telephone support they charge $1.29 per minuted even if you are put on hold) . I have been with computers for over 20 years and have never had such bad support from any other company.................
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The new Nero has hit the shelves. The world's most successful CD/DVD burning suite has experiened yet another reincarnation, while trying to evolve into the ultimate digital experience suite.PROS:1. RELIABLE TECHNOLOGY: I have friends still using versions 6 and 7, so that should give you an idea of how good software engineering has been at Nero - if the product still works well after all those years.2. NBR - NO 1: Nero Burying ROM - the heart and soul of the digital suite - is as good as ever, and with the addition of Nero DiscSpan and SecurRom is currently offering more than any other CD/DVD authoring suite on the planet.3. REVAMPED: Nero Video (formerly known as Nero Vision) has been revamped and continually improved since verion 10 with background editing, Express Editing and Storyboarding tools, Prosumer workflow on demand, etc. and will not leave the user wanting.4. HELP AVAILABLE: The complete workflow has been improved with help and...
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