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Barcode: 735290103130
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BarcodeComment: State-software-representative-problem-long-she-1150040349
Problem with State download, inefficient customer service, January 29, 2010
H&R Block At Home 2009 Deluxe Federal State eFile [OLD VERSI..
H&R Block At Home 2009 Deluxe Federal State eFile OLDI've used H&R Block's tax software for the last four years and haven't had a problem until the 2009's version. In general, the software is comparable to others in its simplicity and user-friendliness. This year, I bought the Deluxe Home Edition which comes with a state; however, when I tried downloading my free state program, it was indicated that I had to pay $29.95. To make a long story short, I spent 45 minutes speaking with a customer representative before she finally sent me the state link. I was very disappointed as the person initially told me she could not help me because I did not purchase the software directly from H&R Block. When I asked to speak to the manager, I was put on hold for long periods of time. For an issue that has occurred on multiple occasions (as indicated from these reviews), I was highly disappointed with the length of time it took the representative to come up with a solution. Also, had I not insisted on speaking with a superior (who apparently didn't...
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| Author: CS (Acton, MA, USA) - S.. | (Note: This review also shows up in the reviews for the download version. Don't ask me why Amazon doesn't show the reviews in both places for what's really the same product, with just different delivery mechanisms. I bought the box version, if you want to know.)This part written Dec 9, 2009 (see updated comments below)This is of course a preliminary review (written Dec 9 based on use in the last few days). At this time one can't do more than a rough cut estimate of the tax return -- the IRS forms aren't finalized, the state forms aren't available, and of course the various income reports (W2, 1099, etc.) aren't out yet.I don't have a super complicated tax situation this year: it just requires some things that a good tax program should handle easily. So far this program seems to do just fine. I found it easy to use, and found that imports from Quicken and from TXF files worked without any problems. Schedules A, B, and D worked just fine, and the... | 33 | |
| Author: D. Yip (Brooklyn, New Yo.. | I've used H&R Block's tax software for the last four years and haven't had a problem until the 2009's version. In general, the software is comparable to others in its simplicity and user-friendliness. This year, I bought the Deluxe Home Edition which comes with a state; however, when I tried downloading my free state program, it was indicated that I had to pay $29.95. To make a long story short, I spent 45 minutes speaking with a customer representative before she finally sent me the state link. I was very disappointed as the person initially told me she could not help me because I did not purchase the software directly from H&R Block. When I asked to speak to the manager, I was put on hold for long periods of time. For an issue that has occurred on multiple occasions (as indicated from these reviews), I was highly disappointed with the length of time it took the representative to come up with a solution. Also, had I not insisted on speaking with a superior (who apparently didn't... | 27 | |
| Author: C. MacPhail (Solana Beac.. | I have used H&R Block's tax software every year since 2004. It's always adequate and slightly annoying. There are always a few poorly worded parts, even though most of it is excellent.The amazon price bounces around between 19 and 39 buckss between late January and April. I do 3 tax returns with it. Good value!** Update 2-10-2010; I find the 2009 version clearer and cleaner than prior years. Very few annoyances on my moderately complex return. Their privacy policy is hard to view and hard to understand. You can't copy...paste or print the interview screens, which sometimes would be handy. Judging from reviews of the competition (TurboTax), I think H&R Block is the better product, and I don't feel ripped off. | 36 | |
