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   » » BarcodeComment: Missing-probably-replacement-thing-pieces-stainless-1615521843

Missing pieces w/ no replacement pieces being sent., July 15, 2010

Cuisinart CRC-29B Octagonal Hanging Cookware Rack Type: Other Features: The Cuisinart CRC-29B Octagonal Hanging Cookware Rack keeps pots and pans organized and accessible
I just received this in the mail yesterday but when I tried to put it together I found that it was missing a number of nuts, bolts, and washers. Probably not a big deal as nearly any hardware store carry replacement stainless steel bolts. Probably can replace it for around $5.But when I called Cuisinart customer service I was told that pot racks were "sort of a sticking point" and that they did not have any parts bags that they can send to me. The only resolution was to repack the whole thing and send it back. I guess I can do that but quite frankly it's easier (and cheaper) to go to the hardware store to buy the replacements than to repack the thing, haul it to the post office, wait for a replacement (with potentially similar missing pieces issues). Which is probably something I will end up doing.The product itself appears to be made of decent stainless steel, so once I get this thing finally set up, I'm sure it will be fine. But the response from...

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The pot rack is great, easy to assemble and looks great in our kitchen.Two quick points about assembley:1. Some of the hardware described in the directions has changed. It looks to me like improvements/updates were made to the hardware but not the instruction sheet. Still no problems installing and everything worked fine.2. This pot rack does not use chains for installation. We did not take this into consideration when we bought this for our kitchen, which has 10 foot ceilings. We ended up buying a small length of chain to lower the rack so that pots could be reached. This is not Cisinart's problem, it is ours, but thought readers would want to know so they can plan accordingly.
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I just received this in the mail yesterday but when I tried to put it together I found that it was missing a number of nuts, bolts, and washers. Probably not a big deal as nearly any hardware store carry replacement stainless steel bolts. Probably can replace it for around $5.But when I called Cuisinart customer service I was told that pot racks were "sort of a sticking point" and that they did not have any parts bags that they can send to me. The only resolution was to repack the whole thing and send it back. I guess I can do that but quite frankly it's easier (and cheaper) to go to the hardware store to buy the replacements than to repack the thing, haul it to the post office, wait for a replacement (with potentially similar missing pieces issues). Which is probably something I will end up doing.The product itself appears to be made of decent stainless steel, so once I get this thing finally set up, I'm sure it will be fine. But the response from...
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This rack, made in Indonesia, appears to be completely made of solid stainless steel - unlike others that use chrome plated or aluminum hooks or chains. It has a center grid. All mounting hardware is included, even ceiling screw hooks. It uses rigid stainless strips to connect to the ceiling, not chains.Make sure your ceiling joists are 16" apart or you're mounting this in parallel along a single joist. My joists are 18" apart unfortunately, and the Amazon description fails to mention this requirement.One last note, Cuisinart customer service offered no help whatsoever with my installation problem. Good product, poor support.
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