Bad software worse customer service, January 3, 2012

Ever since Easy CD Creator became Roxio, I have had trouble with their software. With Creator 2010 I got crashes so frequently that I would typically save after every two pictures I would add to a spreadsheet. Even though the web was full of people with similar problems, Roxio technical support claimed that they had never heard of such a problem and continually suggested that I do things to change my system like defrag my harddrive, or remove and reinstall the software over and over again, all the time ignoring the fact that I had a repeatable crash of their software.Now, because I am a glutton for punishment, I have purchased Roxio 2012 for my new Windows7 system (because it was on sale).The software wont even install!It gets all the way to the end and then uninstalls everthing before presenting a non-descriptive error message.And now Roxio's (not very) technical support is once again giving me the runaround and having me attempt to reinstall the...

Roxio has once again failed to provide the user with a selective installer (i.e., install and removal is all or nothing), gives no consideration to the size of the installation (e.g., conscious software vendors are responsive to SSDs and user needs), and no user input as to which third party applications, services and startups are installed/enabled. Conversely, the software does not properly remove registry entries, files and folders when uninstalled.If you need Blu-ray support, please note that Roxio Creator 2012 requires the purchase of the High-Def/Blu-ray Disc Plug-In at $19.99 to burn Blu-ray media and the purchase of Roxio Blu-ray Playback Plug-In for another $19.99 to play Blue Ray media on the computer. I would recommend purchasing Roxio Creator 2012 Pro if you need or plan to burn/watch Blu-ray media.In terms of performance and bugs, Roxio BackOnTrack crashes whenever I attempt to configure backup settings, Videowave crashes at launch and MYDVD crashes...

The first day I installed Roxio creator 2012, it looked working fine. I could copy my CDs and edit the sounds. After a week or two, it stopped working. So, I asked for an advice on customer service. They had no clue what they were saying. They just told me to contact PC manufacturer. WTF. I payed for an absolute trash and I regret it. I will never buy any Roxio product again. I hope you wouldn't make the same mistake I did.