Now, in an expanded and updated Third Edition version of The Art of Service''s book in accordance with the release of Part 3 of the standard, ''Guidance on scope definition and applicability of ISO/IEC 20000-1'', the authors o..
Now, in an expanded and updated Fourth Edition of The Art of Service''s book, in accordance with the newly revised editions of Part 1 & 2 of the ISO/IEC 20000 Standard, ''Service management system requirements'' and '&apo..
ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the in..
ISO/IEC 20000 25 Success Secrets is not about the ins and outs of ISO/IEC 20000. Instead, it answers the top 25 questions that we are asked and those we come across in our forums, consultancy and education programs. It tells you exactly how to deal with th..
It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide:
. it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid..
The purpose of the standard is to create a framework to ensure that the Board is appropriately involved in the governance of the organisation''s IT. The standard sets out guiding principles for directors on how to ensure the effective, efficient ..
It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format:• it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and P..
Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ISO/IEC 20000.The aim of ISO 20000 is to provide a common reference standard for any enterprise offering IT services to internal or..
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